Acceptable Use Policy

Service Contract for All Customers, Subscribers, Clients, Resellers and Business Associates Preliminaries.

NatSav ("NatSav.com"), is a Web Presence Provider. The purpose of this Service Agreement / Service Contract "the Agreement", "AUP" "Service Contract", "Terms of Service" is to specify the terms, conditions, and obligations which a customer agrees to accept by his, her or its conduct of using the services of NatSav for the registration and renewal of the registration of a domain name, or by opening an account for any of the entire range of services available with www.NatSav.com for such purpose.

Definition

As used in this Agreement, the following terms have the following meanings:

A. "you" ,"your", customer and "Subscriber" refer to each customer, that is, each person who avails or subscribes for any of Services from NatSav or www.natsav.com

B. "Services" refer to the domain services, shared hosting services, dedicated servers, or any other products/services provided by us as offered through NatSav.com.

C. "Account" means a wholesale account opened with NatSav for the registration of product /services the payment for such registrations and any other products/services.

The Agreement

This Agreement explains our obligations to you, and explains your obligations to us, for various Services. By using our Services, you have agreed to establish an account with us for such Services. When you use your account, or permit someone else to use it for any purpose whatsoever (whether or not we are notified of your having given authorization to such third party to use your account), this Agreement covers such use and the service sought or rendered. By opening an account with NatSav.com or by using any Services under this Agreement, you acknowledge that you have read, and you agree to be bound by all terms and conditions of this Agreement, and any pertinent rules or policies that are or may be published by us. If you do not wish to be bound by these terms and conditions, you should not proceed to place any information of any kind on NatSav's servers or register for our products/services.

Acceptable Use Policy

NatSav Acceptable Use Policy ("AUP") is given hereunder to give our customers and users a clear understanding of what NatSav expects of them while using the services. All users of NatSav services: those who access some of our Services but do not have accounts, as well as those who pay a service fee to subscribe to the Services, must comply with this AUP and our TOS (Terms of Service).

Use of NatSav Service constitutes acceptance and agreement to these NatSav AUP as well as NatSav TOS (Terms of Service).

IMPORTANT NOTICE: *All Payments to NatSav Are Non-Refundable*

We support the uncensored flow of information and ideas over the Internet and do not actively monitor subscriber activity under normal circumstances. Similarly, we do not exercise editorial control over the content of any web site, e-mail transmission, newsgroups, or other material created or accessible over or through the services, except for certain proprietary websites.

However, in accordance with our TOS (Terms of Service), we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this AUP. NatSav may cooperate with legal/administrative authorities in the investigation of any suspected or alleged crime or civil wrongdoing. Your violation of this AUP may result in the suspension or immediate termination of either your NatSav account or other appropriate actions WITHOUT PRIOR NOTICE.

The key objectives behind the establishment and enforcement of NatSav AUP are:

  • Ensure trustworthy service to our customers.
  • Ensure privacy & security of our systems and network, as well as the networks and systems of others.
  • Maintain our reputation as a responsible service provider.
  • Comply with existing laws.
  • Encourage responsible use of Internet and discourage activities which reduce the usability and value of Internet services.
  • Preserve the value of Internet resources as a medium for free expression and exchange of information.
  • Preserve the security & privacy of individual users.

NatSav intends to provide its customers access to everything the Internet has to offer. While NatSav is firmly committed to the principles of freedom of speech and expression, certain activities that may be damaging to the resources of both NatSav and the Internet and any activity that violates any law cannot be permitted under the guise of freedom of speech and expression.

We do not routinely monitor the activity of accounts except for measurements of system utilization and the preparation of billing records. However, in our efforts to promote good citizenship within the Internet community, we will respond appropriately if we detect any inappropriate/illegal use of our service/products/network.

You may not use your virtual site or server to publish material, which NatSav determines, at its sole discretion, to be unlawful, indecent or objectionable. For purposes of this policy, "material" refers to all forms of communications including graphics (including illustrations, images, photographs, logos, drawings,), narrative descriptions, executable programs, video recordings, and audio recordings.

If a NatSav account is used to violate the Acceptable Use Policy or our TOS, we reserve the right to terminate your service without any notice whatsoever. We prefer to advise/warn customers of inappropriate behavior and any necessary corrective action, however, flagrant violations of the Acceptable Use Policy will result in immediate termination of service. Our failure to enforce this policy at any point of time, for whatever reason, shall not be construed as a waiver of our rights to do so at any time.

Violations of NatSav Acceptabel Use Policy

illegal use

Services may not be used for unlawful purposes, or in support of illegal activities. NatSav reserves the right to cooperate with legal authorities or authorized administrative bodies in the investigation of any suspected civil wrongdoing or crime and in such situation may share the information available with NatSav with the law enforcement agencies without any notice to you.

Harm to minors

Use of NatSav service to harm or attempt to harm minors in any way, including, but not limited to pedophilic cases and child pornography. Any account found to host child pornography or linking to the same will be removed from our network immediately without prior notice whatsoever. Upon a second violation, the account will be immediately terminated without notice. Severe cases can result in immediate termination. Any implication of underage child content or misleading information perceived to be child pornography will result in the same penalties. All violations will be reported to the proper law enforcement agency without any notice to you. Any account discovered to host "Lolita" type content or linking to the same will be given one hour to remove the offending content/domain failing which we shall remove it immediately.

Harm to minors

Use of NatSav service to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another person is not permitted and, as soon as it's brought into our notice or we acquire knowledge about it, shall liable to be terminated with immediate effect without any notice.

Fraudulent activity

Use of NatSav service to make fraudulent offers to buy or sell items, or services, or to advance any type of financial scam such as "Ponzi schemes," "chain letters" and "pyramid schemes" is not permitted and, as soon as brought into our notice or we acquire knowledge about it, shall liable to be terminated with immediate effect without any notice.

Threats

Use of NatSav service to transmit any material (by e-mail, posting uploading or otherwise) that threatens or encourages bodily harm and/or destruction of property is not permitted and, as soon as brought into our notice or we acquire knowledge about it, shall liable to be terminated with immediate effect without any notice.

Forgery or impersonation

Adding, removing or modifying identifying network header information in an effort to mislead or deceive is prohibited. Attempting to impersonate somebody by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.

Unsolicited commercial e-mail / unsolicited bulk e-mail (SPAM)

Our servers may not be the intermediary, source, or destination address involved in the transmission of spam, mail bombs or flames. Your domain may not be referenced as reply-to address, originator, intermediary, or in any of the above. SPAM /illegal content advertising sites on other servers which in turn contain links to a domain on our servers is prohibited. Any mass unsolicited message in the mediums of Newsgroups and Email would be considered spam by us. You shall not use your account for any bulk-mailing carried out for a third party including and not limited to another domain off our network. If you are found to have spammed, then we shall immediately, without warning, disable your account. Additionally we will impose a $250 penalty for each spam policy violation. Penalty for subsequent violations will be higher. We reserve the right to cancel or refuse service to known spammers. Lastly, we reserve the ultimate right to determine what violates this policy.

On shared hosting, we allow 25 mails within 1 hour including (to, cc, bcc) and it is for per domain. And you will have to use SMTP Authentication to send mail from your website.

IMPORTANT NOTICE:

BEGINNING WITH IMMEDIATE EFFECT, any website that supports spammers or cause any of our IP space to be listed in any of the various Spam Databases shall have their account immediately removed from our network. The account will not be reactivated until such time that you agree to remove ANY and ALL traces of the offending material immediately upon reconnection and agree to allow us access to the server to confirm that all material has been COMPLETELY removed. Severe violations may result in permanent and immediate removal of the server from our network without any notice to the customer. Any account guilty of a second violation WILL be immediately and permanently removed from our network without notice and NatSav may at its discretion initiate legal action against spamming.

E-mail / News Bombing

Malicious intent to block another person's use of e-mail services or news will result in the immediate termination of the offending NatSav account E-mail / Message Forging: Forging any message header, in part or whole, of any electronic transmission, passing or originating through NatSav service shall be considered as violation of this AUP

Usenet Spamming

NatSav has a zero tolerance policy for the use of its network for the posting of messages/commercial advertisements, which violate the regulations, rules, FAQs or charter of any newsgroups or mailing list. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.

Unauthorized Access

Use of NatSav service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of NatSav's or another entity's computer hardware or software, telecommunications system or electronic communications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending account is liable to immediate termination and may also be subject to legal action against such unauthorized access.

Copyright or trademark infringement:

Use of NatSav service to transmit any material (by e-mail, posting, uploading, hot linking, directly linking or otherwise) that infringes any trademark, copyright trade secret, patent, or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from books, magazines, or other copyrighted sources, and the unauthorized transmission of copyrighted software will be considered a trademark or copyright infringement and shall be subject to strict legal action.

Collection of personal data

Use of NatSav service to collect, or endeavor to collect, personal information about third parties without their knowledge or consent is violation of this Acceptable usage policy.

Network disruptions and unfriendly activity

Use of NatSav service for any activity which affects the ability of other people or systems to use NatSav services or the Internet is not allowed to customers. This includes "denial of service" (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the customer's responsibility to ensure that their network is configured in a secure manner. A customer may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account termination. NatSav will not tolerate any customer attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.

Net Send Spam

The use of the net send utility to send unsolicited bulk communication is prohibited. This technique may result in account suspension or termination. Violations of this policy carry severe penalties, including termination of service and initiation of legal action.

Fraud

Wrongful or criminal deception intended to result in financial or personal gain and that also Involves intentional misrepresentation or misleading statement, intended to deceive another so that the individual will act upon it to her or his legal injury. Infringement of Copyright, Patent, Trademark, Trade Secret, or Intellectual Property Right: Distribution and/or posting of copyrighted or the aforementioned infringements will not be tolerated.

Distribution of Viruses

Intentional distributions of software that attempts to and/or causes damage, annoyance or harassment, to persons, data, and/or computer systems are prohibited. Such an offense will result in the immediate termination of the offending account.

Third Party Accountability

NatSav subscribers will be held accountable and liable for any activity by third parties, using their account that violates guidelines created within this Acceptable Use Policy.

Violation of NatSav Virtual Accounts

It is absolutely forbidden in every way to host pornographic content or IRC servers on Virtual Server Accounts. Virtual Server Accounts found hosting this material will be subject to immediate cancellation without any refund whatsoever.

IRC networks

Hosting an IRC server is absolutely forbidden either in part of or connected to another IRC network or server. Servers found to be connecting to or part of these IRC networks will be immediately removed from our network without any prior notice. The server will not be reconnected to the network until such time that you agree to fully remove any and all traces of the IRC server, and agree to let us have access to your server to confirm that the content has been completely removed. Any server guilty of a second violation will result in immediate account termination.

Domains Chargeback Resolution

If the fee or payment for a domain or set of domains is charged back, NatSav has the right to take control of the domain or set of domains that was paid for by the disputed charge. NatSav will change the domain account information as needed to take control of the domain or set of domains. The user is not guaranteed to be contacted in the event that a chargeback is received.

Peer to Peer Software (File Sharing)

The use of Peer to Peer or file sharing software to permit the copying, sharing or distribution of unauthorized copyrighted material on NatSav service is totally prohibited. Use of such software could result in suspension of service.

Resource Usage Policy (Applicable For Shared Hosting)

Processes

Processes invoked by the web server, cron, shell or any other method should not exceed the following limitations:

  • Consume more than 40 MB of RAM.
  • Utilize in excess of 15 seconds of CPU time.
  • Number of open files should not exceed 64.
  • Create core dumps.
  • Number of simultaneous processes should not exceed 5.
  • Execute a script/binary that forks in a way to create a fork bomb.
  • Programs may not run in the background or listen on a network port. If you require a bot, service or daemon, you should consider a dedicated server, as very few shared web hosts allow this type of program..

Database Restrictions

  • All users are restricted to 15 concurrent MySQL/MSSQL connections.
  • Database queries should not exceed 3,000 per hour.
  • Database changes (insert/update/delete) should not exceed 1,000 queries per hour.
  • Database servers should not be used as a hosted solution. Database access should only be used for the website hosted by NatSav.
  • Remote database access is for administrative purposes only.

Files and Directories

The total number of inodes in an account may not exceed 75,000. Every file (a webpage, image, email, PHP file, directory, etc.) on your account uses up one (1) inode. This is not something we actively enforce and it will only become an issue if a client is causing problems for other people on the server. We will of course notify you if this is the case with a full explanation.

A directory cannot contain more than 2,500 immediate child files. This includes subdirectories themselves, but does not include files contained within those directories.

Web

Simultaneous IIS/Apache connections may not exceed 50 from one individual source at any given time. Web processes should not fork or spawn sub processes.

Email and Mailing Lists

Files in excess of 10 MB should not be sent via email. Processes should not send outbound mail to more than 25 recipients at any given time - 25 Emails/5min. POP connections are limited to 60 per hour. SMTP connections (outbound email connections) are limited to 500 per hour per server account. Mailing lists larger than 1,500 will require a semi dedicated, VPS, or dedicated server from us. Dividing one list into smaller parts to get around this limit is not allowed. Any mailing list over 900 emails is only allowed in off peak times such as Saturday and Sunday or from 1am to 8am ET during the week. Any mailing list must be throttled so that it sends an email every 6 seconds at the very minimum. If the mailing list software you are using doesn't support throttling you must use something else. We do this as this keeps the server load from going very high and causing problems for other users. If you don't do this you will be suspended. We do not allow you to send to a mailing list you were given or that you bought. This is spamming and we have zero tolerance for this. No Direct SMTP mailing system scripts are permitted. Mail should be relayed through the local MTA.

Cron Jobs

All cron jobs must be 'niced' to 15 or greater (see the Unixmanpage for "nice" for more information). A cron job should not execute more frequently than once every 15 minutes.

Defining Unlimited

NatSav is although having plenty of available system resources but to avoid too much consumption of resources by any single user, NatSav has placed limits on the amount of a server's resources that any given user may consume and the same shall be applicable to you as well. While these are limits, server abuse is not limited to these policies and is up to NatSav's discretion to what constitutes server abuse.

On certain web hosting plans, NatSav does not place limits on the amount of particular resources a single client may use. NatSav makes every reasonable effort to provide clients with the disk space and bandwidth resources needed for their websites within the limitations of these Terms of Service. NatSav monitors all servers via automated and non-automated methods to help ensure no single client adversely impacts other clients located on the same server.Please note that shared hosting plans are for website hosting, and the storage of backups, file repositories, MP3s, videos, photo archives, and similar is strictly prohibited. Violators of this policy may have their accounts terminated without refund.

In similar manner maximum 4% CPU resources can be consume in case of shared hosting and NatSav shall allow only 500 MB mail box size , 5 GB as total mail box size per domain. It is further clarified that in case of shared hosting, maximum 250 mails can be sent per domain with total recipients 25 while mailing 25 mails per hour

Server Log

No server logs can be provided for the shared hosting account.

Backups

NatSav's servers are not allowed be used as a backup/storage system and only one cPanel/SiteAdmin backup for that same account is allowed.

Reselling

Reselling is not allowed on Shared hosting plans. If reselling is desired, a reseller plan must be purchased. All the domains for a particular shared hosting account need to have single ownership. NatSav holds the full right to suspend/terminate the shared hosting accounts that have domains with multiple ownerships.

Adult Content

Pornography is strictly prohibited. Nudity, adult-oriented e-commerce stores, and similar are allowed if the content is legal in the India. NatSav.com will be the sole arbiter as to what constitutes a violation of this provision.